Terms and Conditions

Acceptance of Terms and Conditions

Support your Crew is a not-for-profit initiative that provides a way for Kiwis to gift fuel, supermarket and café vouchers to support our Essential Workers who continue to provide the services that keep us safe during the Covid-19 pandemic.

Please make sure you read these terms carefully before using the Support your Crew website.  By using your Support your Crew website, or by buying a Gift Voucher, you agree to the terms and conditions set out here and our Support Crew Limited Terms and Conditions.

When a voucher is gifted, it will be allocated to a registered or nominated Essential Worker.

  1. Definitions

1.1 In these Terms, the following words are defined and have a specific meaning:

“Fuel Voucher“ means any Gift Voucher that you have chosen to buy as a gift supplied by us for use by an Essential Worker to redeem for fuel from our chosen supplier as part of the fuel gift vouchers.

“Supermarket Voucher“ means any Gift Voucher that you have chosen to buy as a gift supplied by us for use by an Essential Worker to redeem for goods from our chosen supplier as part of the Supermarket gift vouchers.

"Goods" means any goods that are offered by a chosen supermarket.

“SOS café Voucher” means any Voucher that you have chosen to buy as a gift supplied by us for use by an Essential Worker to redeem for goods from the Merchant as part of the SOS café gift vouchers.

“$50 Voucher” means the Gift Vouchers allocated to nominated essential workers to the value of $50.

"Merchant" means those participating cafes delis restaurants, hospitality providers, supermarkets, petrol stations that we are partnering with and that are set out on this website.

"Supplier" means those Merchants partnering with Support Crew and Support your Crew during this not-for-profit initiative. 

"Services" means any services that are offered by a Merchant.

“Support Crew” means “we”, “us” or “our” , “Support Crew Limited”, and its successors and ancillary Companies

"you" and "your" are a reference to you.

“Essential Worker” means the following groups of people who will be the recipients of the Gift Vouchers that we collect:

  • Nurses
  • Doctors
  • Healthcare workers
  • Police
  • Fire and Emergency Services
  • Courier drivers
  • Supermarket/food service employee
  • NZ Post
  • Energy
  • Transport
  1. Operation of Website

2.1 We are collecting nominations for Essential Workers and allocating Gift Vouchers to self-registered and peer-nominated Essential Workers.  We are allocating $50 fuel, supermarket, SOS Cafe vouchers on the behalf of those people gifting funds towards a $50 gift voucher. We are doing this in a not-for-profit fashion and do not charge you or the Merchants for this agent services.

Vouchers will be allocated and distributed on a first come first serve basis. Only 1 voucher per Essential Worker.

2.2 The Chosen Merchant provides the redemption of the voucher and is solely responsible for providing any Goods and/or Services that the voucher is chosen to be redeem for. 

  1. Purchase of Gift Vouchers

3.1 Once a purchase has been made, no refunds or exchanges will be given except where required by law.

3.2 Gift Vouchers are only redeemable in respect of the Goods and/or Services as ordinarily available from the Chosen Merchant and will be subject to such terms and conditions as the Chosen Merchant may usually or reasonably apply to the provision of the Goods or Services.

3.3 Each Gift Voucher includes a unique code and can only be redeemed once.

3.4 The Gift vouchers will be valid until the time of stipulated on the individual voucher by the individual Merchant.

3.5 Gift Vouchers cannot be combined with any other offers, Vouchers, or promotions, unless otherwise specified by the Merchant. Vouchers are redeemable in their entirety only and may not be redeemable incrementally. The number of Vouchers which may be purchased by each Member in relation to a specific Deal will be determined by the Merchant.

3.6 The reproduction, sale or trade of any Gift Voucher is prohibited unless expressly authorised by the Merchant or otherwise done so in compliance with the law.

3.7 Should the number of Gift Vouchers exceed the number of registered or nominated Essential Workers, Support your Crew will request for Essential Worker Organisations to nominate deserving employees and will allocate these vouchers to them on a first come, first serve basis. The selection criteria of the organisation will have a minimum requirement that the nominated employee is an Essential Frontline Worker who has worked during the Covid-19 Pandemic. There will be full transparency of allocated vouchers by Support your Crew.  

3.8 All of the money you gift less the fees charged through our Shopify store goes to the Essential Workers. 

As the Support your Crew campaign is a not-for profit initiative run by Support Crew, all of the money, less the fees charged through the online Shopify store is used to purchase vouchers.  Support Crew is not trying to make any money here.  


4.1  Use of Your information

(a)  When you use our website, Support your Crew gathers the information that You provide.  Support Crew uses that information in accordance with its Privacy Policy.

(b)  For the avoidance of doubt, Support Crew will not disclose, rent or sell any personal information about You.


The following policy constitutes Support Crew Limited’s Privacy Policy.  Defined terms have the same meaning as are set out in the Terms.

5.1 What information does Support your Crew collect?

Support your Crew collects information from You when You gift a voucher, register or nominate an Essential Worker.  As appropriate, You will be asked to enter your name and email address.  

5.2 What does Support Crew use your information for?

Any of the information Support your Crew collects from You may be used in one of the following ways:

  • To receive payment for a voucher to gift to an Essential Worker
  • To communicate with You; the email address you provide will only be used by us to send relevant information from time to time;
  • To analyse the services provided via the website.  Aggregate, anonymised  data (for example, number of people accessing the website) may be disclosed where Support your Crew believes this will improve user experience.

Otherwise, Your information, whether public or private, will not be sold, exchanged, transferred, or given to anyone for any reason whatsoever, without your consent, other than for the express purpose of the Support your Crew services via the Website. 

5.3 How does Support Crew protect your information?

  • Support your Crew will maintain the safety of your personal information when you enter, submit, or access your personal information;
  • Support your Crew offers the use of a secure server. 


6. Your Consent

By using our Website You consent to this Privacy Policy and our Support Crew Limited Terms, Conditions and Privacy Policy.


If we decide to change our Terms of Service, we will post those changes here and on this page.

Last updated 21 January 2020.

No set-up fees, no contracts, no membership fees.